Location: Remote (Work From Home)
Shift Timings: Any 9-hour shift scheduled between 9:00 AM – 9:00 PM IST
Work Schedule: 6 days a week, Monday to Sunday, with 1 rotational weekly off
Salary Range: INR 18,000 – INR 20,000 per month
About Datastraw Technologies
Datastraw Technologies is an outsourcing company that partners with D2C brands to manage their customer support operations. We have dedicated customer support teams that handle customer interactions, resolve queries, provide timely assistance, and ensure a smooth and seamless customer experience at every stage of the customer journey.
Role Overview
We are hiring a Customer Experience Executive to interact with customers, understand their requirements, resolve concerns, and provide the right assistance throughout their journey.
This position involves both customer support and sales activities. You should therefore be comfortable handling calling-based work and/or blended customer support, as well as working across multiple processes when required. Your responsibilities may include customer assistance, product guidance, follow-ups, sales conversations, feedback collection, and activities that encourage customer retention and repeat business.
Key Responsibilities
- Handle around 150–200 calls daily through the company’s calling system.
- Work in a blended CX and Sales process, handling both customer queries and sales-related calls.
- Connect with company-provided leads as well as existing customers and understand their requirements.
- Make abandoned cart calls and follow up with customers who did not complete their purchase.
- Handle feedback and retention calls to understand customer experience, address concerns, and encourage repeat purchases.
- Assist customers with queries related to products, orders, payments, delivery, returns, and replacements.
- Explain products clearly, help customers with their requirements, and handle basic objections.
- Make calls for sales, customer support, follow-ups, feedback, abandoned carts, and retention as assigned.
- Update customer details, call records, and follow-ups in the CRM.
- Meet the assigned calling, CX, sales, quality, and performance targets.
What We’re Looking For
- 6 months or more of experience in customer support, customer service, telecalling, telesales, retention, or voice processes is preferred.
- Good spoken English and Hindi.
- Comfortable speaking with customers over the phone and handling different types of queries.
- Good listening and communication skills with a customer-friendly approach.
- Should be comfortable with a blended CX and Sales process, which may include customer support, sales, or both.
- Comfortable working on different processes depending on business requirements.
- Comfortable handling sales conversations, follow-ups, and basic customer objections.
- Able to work with daily and monthly calling, CX, and sales targets.
- Basic knowledge of computers and CRM tools.
- Willing to work 6 days a week with 1 rotational weekly off.
- Must have a personal laptop/desktop, working webcam, and stable internet connection for remote work.
Why Join Datastraw?
- Work remotely while gaining experience in customer-facing operations.
- Develop practical skills across customer support, sales, relationship management, and retention.
- Work with different brands and gain exposure to varied customer interaction processes.
- Get hands-on experience with modern technology and AI-enabled customer experience tools.
- Strengthen your communication, problem-solving, customer handling, and business skills.